Privacy Policy
At Radian Home Loans, protecting your privacy is a priority. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and ensuring your details are managed with care, transparency, and respect.
What We Collect and Why
When assisting you with your finance needs, we may collect personal information—including sensitive data such as health details or information about any vulnerabilities you may share with us. This information helps us understand your unique situation and provide credit assistance tailored to your goals.
We only share your information with the lenders, institutions, or partners you choose to engage with, and use it to manage our ongoing relationship with you—for example, to send updates, issue invoices, or respond to your queries.
You may also receive relevant updates from us about services, resources, or offers we believe could benefit you. You can opt out of these communications at any time.
If You Choose Not to Provide Information
Without complete and accurate information, we may not be able to provide you with appropriate advice or offer the assistance you need in arranging finance.
How We Protect Your Information
Your data is securely stored in our cloud-based systems, protected by internal safeguards designed to maintain its privacy, accuracy, and integrity. We retain your information only for as long as necessary to fulfil our obligations or meet legal requirements.
Sharing Your Information
We do not sell or rent your information. In limited circumstances, we may share your data with:
Our credit licensee (for compliance and supervision)
Service providers working with us (e.g., for mailing or tech support)
Authorities, if legally required
Another entity, if there is a restructure, sale, or merger of our business
In all cases, we aim to ensure your information remains protected and confidential.
Accessing or Updating Your Information
You have the right to access or correct the personal information we hold about you. Simply email us with a written request and sufficient detail to identify your records. We won’t charge you for handling your request or making corrections.
Please contact:
📧 info@radianhomeloans.com.au
Your Consent
By engaging Radian Home Loans to assist with your lending needs, you consent to the collection, use, and sharing of your personal information as outlined above.
Feedback and Complaints
If you have any questions, concerns, or complaints about how your personal information is handled, we encourage you to get in touch. We're here to listen and resolve any issues promptly.
Please email your concerns in writing to Annette Raad at info@radianhomeloans.com.au