Compliments and Concerns
At Radian Home Loans, your experience matters to us. Whether you’ve had a positive experience or there’s something we can improve, we genuinely want to hear from you.
Share Your Feedback
If you’d like to share a kind word about your experience or the service you received, we’d love to hear it. Your feedback helps us recognise great work and continue delivering a high standard of support.
Leave us a Google Review: [Google review link here]
Or, you can send a message directly to: info@radianhomeloans.com.au
Raising a Concern or Making a Complaint
If something hasn’t gone quite right, we’re committed to resolving it quickly, fairly, and with care. Please reach out to us in writing with the details of your concern so we can fully understand and investigate the issue.
You can contact us at: info@radianhomeloans.com.au
We aim to acknowledge all complaints within one business day and resolve most issues within five business days. If more time is required, we’ll keep you updated throughout the process.
External Dispute Resolution – AFCA
If you’re not satisfied with the outcome of your complaint after going through our internal process, you can escalate the matter to the Australian Financial Complaints Authority (AFCA) — a free, independent service that helps resolve complaints between consumers and financial service providers.
AFCA Contact Details:Phone: 1800 931 678Email: info@afca.org.auMail: GPO Box 3, Melbourne VIC 3001www.afca.org.auYou can contact AFCA at any stage for guidance, but we encourage you to speak with us first so we have an opportunity to resolve the issue with you directly.